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FREQUENTLY ASKED QUESTIONS ABOUT SALT WATER HOT TUBS AND POOLS

 



Why should I order from Saltwater Hot Tub Conversion?

All of our saltwater hot tub and pool products are manufactured in the United States and shipped directly to our customers in Canada and the U.S. No storefront means low overhead, which means lower prices for our valued customers.

We also offer a 1 year warranty on all parts and labour and are available by phone or email for any questions you might have about our products or installation. Call us at 877.544.COVER (2683) to learn more.

Payments can be made on our secure website by credit card, through PayPal, or via cheque-- whatever is most convenient for you.

Please check out our saltwater product reviews from other customers.

Need to read a more reviews about our saltwater conversion kits and supplies before making a purchase? Check out more on our Hot Tub Covers store »

 

 

How can I tell when my current saltwater system needs more salt?

 

 

 

How and when should I clean my hot tub?

 

Our hot tub cover and pool cover blog also contains helpful hot tub and pool maintenance advice, humour and interesting spa-related facts, and it's updated regularly.

 

 

Do you have a storefront?

No, we do not have a physical storefront open to the public. Our warehouse is accessible only by commercial carrier. All of our business is done online and we ship daily throughout the United States and Canada via UPS, FedEx and Sameday Worldwide. However, having no storefront means we can keep our prices lower!

 

 

Is your website secure and safe for orders?

Our website is secured by GoDaddy and payment safety is tested daily through PayPal. Saltwater Hot Tub Conversion cannot see any of your credit card information (except for the last four digits of your credit card and the type of card that was used to make your purchase), and we do not store this information once your order has been processed. For more information please see our privacy policy.

Of course, you can also choose to pay by cheque; read about our payment options.

 

 

What are your payment options?

We offer a few options to make paying for your hot tub cover simple.

You can use Interac Visa debit cards, PayPal on our secure website, or pay by Visa or MasterCard. Amex is available through PayPal. If you would prefer to pay by cheque, please place your order and select "cheque" for payment when prompted. Our mailing info will appear during the checkout process. The order will be processed once your cheque has cleared.

 

 

How do you keep your prices so low?

Our saltwater conversion kits and parts are manufactured in the United States and shipped directly to you, our customer. Since you are buying direct and there is no middleman, we are able to keep our prices incredibly low.

 

 

What is Saltwater Hot Tub Conversion's return policy?

We pride ourselves on customer satisfaction! All saltwater conversion kits and saltwater generators, parts and power supplies come with a 1 year warranty for parts and labour. For additional information, please refer to our shipping and return policies or contact us at 1.877.544.2683

 

 

Do you accept orders outside of the United States and Canada?

Currently, Saltwater Hot Tub Conversion only sells and ships products within the United States and Canada.

 

 

How do you ship your saltwater conversion products and how long does it take?

Our saltwater products are manufactured in the United States, and shipped directly to your door from the warehouse. Your saltwater generator or parts should arrive within 7-10 days.

We use UPS, Fedex and Sameday Worldwide, and you will receive a tracking number so you can track your delivery online on the shipping provider's website. You will receive an email from us once your order is ready and has been prepared for shipping.
For additional information, browse through our shipping and returns policy.

 

 

How much tax do you charge for your hot tub products?

Saltwater Hot Tub Conversion.com is based in Ontario, Canada, however you only pay the applicable tax for your province, where your saltwater accessories will be shipped. If you reside in the United States, no tax will be added to your order.


Alberta: 5%
British Columbia: 5%
Manitoba: 5%
New Brunswick: 13%
Newfoundland: 13%
Nova Scotia: 15%
Ontario: 13%
Prince Edward Island: 14%
Quebec: 5%
Saskatchewan: 5%

 

 

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